Privacy Policy.

1. Introduction

St Mary’s Outreach Service (Inc) (“SMOS”) is a non‑profit organisation dedicated to supporting individuals and families in our community. We are committed to protecting the privacy of our clients, volunteers, donors, supporters, and website visitors.

This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

The types of personal information we may collect include:

General Contact Information

  • Name

  • Email address

  • Phone number

  • Postal or residential address

Volunteer Information

  • Availability and skills

  • Emergency contact details

  • Working With Children Check or police clearance (if applicable)

Client Information

(Only where relevant to the services we provide)

  • Basic demographic information

  • Support needs

  • Case notes or service history

Donation Information

  • Donation amounts

  • Payment method and transaction details

  • Communication preferences

Website & Digital Information

  • IP address

  • Browser type

  • Pages visited

  • Cookies and analytics data

Other Information

Any information you choose to provide through forms, emails, phone calls, or in person.

3. How We Collect Personal Information

We collect information when you:

  • Contact SMOS by phone, email, or through our website

  • Register as a volunteer

  • Participate in our programs or services

  • Make a donation

  • Subscribe to our newsletter or updates

  • Attend SMOS events

  • Visit our website (cookies may be used)

4. How We Use Personal Information

We use personal information to:

  • Provide outreach and support services

  • Manage volunteer participation and communication

  • Process donations and issue receipts

  • Communicate updates, events, and opportunities

  • Improve our programs and website

  • Meet legal, regulatory, or reporting obligations

We do not sell, rent, or trade personal information.

5. Disclosure of Personal Information

We may share information with:

  • Trusted service providers (e.g., email platforms, payment processors)

  • Government agencies or regulators when required by law

  • Partner organisations involved in delivering SMOS programs (only where necessary and with appropriate safeguards)

All third‑party providers are required to protect your information.

6. Data Storage and Security

We take reasonable steps to protect personal information from:

  • Unauthorised access

  • Loss or misuse

  • Modification or disclosure

Information may be stored securely in Australia or with reputable cloud‑based providers that comply with privacy standards.

7. Access and Correction

You may request:

  • Access to the personal information we hold about you

  • Corrections to inaccurate or outdated information

To make a request, contact us at: smos.@smos.com.au

8. Website Cookies and Analytics

Our website may use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Support basic website functionality

You can disable cookies through your browser settings.

9. Third‑Party Links

Our website may contain links to external websites. SMOS is not responsible for the privacy practices or content of those sites.

10. Children’s Privacy

We do not knowingly collect personal information from children under 16 without parental or guardian consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

12. Contact Us

For questions, concerns, or privacy requests, please contact:

St Mary’s Outreach Service (Inc)
Email: smos@smos.com.au
Phone: +61 470454105
Address: 318 Shepperton Rd, East Victoria Park WA, 6101, Australia

Drafted with assistance from Microsoft Copilot (2026).